Understand refund eligibility, timelines, and support for our services.
We aim to keep our service delivery clear and fair. This refund policy explains when refunds are available and how to submit a request.
Refunds are considered if the work has not started or if we are unable to deliver the agreed scope. Each request is reviewed on a case-by-case basis.
Once an agreement is signed, we begin project planning and resource allocation. If the project has not entered active development, refund requests can be processed more quickly.
To request a refund, contact our team through the website and provide your project details, invoice reference, and reason for the request.
Approved refunds are processed within 14 business days and issued to the original payment method whenever possible.
Fees for work already completed, custom deliverables approved by the client, and third-party services purchased on your behalf are generally not refundable.
If you need assistance or have questions about our refund policy, please reach out through our contact page.